When to create visuals
When scaling your design to help users wherever they are
If you’ve followed our conversation design process, then you’ll have started by designing for a screenless device like Google Home. This is because getting the conversational flow right is easier if everything is in one place—the spoken prompts.
You’ll start creating visuals as you expand your design to include other devices, like mobile phones.
When they supplement the conversation
Visuals are meant to supplement the conversation and therefore are not required for every turn in the dialog.
Think about what information could be better represented on a screen. Ask questions like:
- Would it help users to see an image of what’s being discussed?
- Would it be easier for the user to make a choice from a visual list rather than a spoken one?
- Is there additional content that, though not critical for the conversation, would be helpful to show users?